Privacy Policy

1. Introduction

Welcome to Skin Betters ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website skinsbetter.shop or make a purchase from us.

By accessing or using our services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise contact us.

The personal information we collect may include:

• Personal Identifiers: Name, email address, phone number, shipping and billing address
• Payment Information: Credit card numbers, billing address, and other payment details (processed securely through our payment processors)
• Account Credentials: Passwords, security questions, and other information for authentication and account access
• Commercial Information: Products purchased, order history, preferences, and feedback
• Technical Information: IP address, browser type, device information, and browsing behavior
• Communications: WhatsApp messages, emails, and other correspondence with our customer service team

Information Collected Automatically: We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website, and other technical information.

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below:

• To fulfill and manage your orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations
• To deliver products and services: To deliver the products you purchase and provide customer support
• To improve our website and services: To better understand how our customers use our website and products, and to improve user experience
• To send marketing communications: To send you information about new products, special offers, and skincare tips (only if you have opted in)
• To protect our services: To detect, prevent, and address technical issues, fraud, or other illegal activities
• To comply with legal obligations: To comply with applicable laws, regulations, and legal processes
• To personalize your experience: To provide you with tailored product recommendations and content
• To facilitate account creation and login: To allow you to create an account and log in to our website

4. Information Sharing & Disclosure

We may share your information in the following situations:

• With Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy.
• With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• For Legal Reasons: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• To Protect Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or illegal activities.

We do NOT sell your personal information to third parties.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.

Our security measures include:

• Encryption of sensitive data using SSL technology
• Regular security assessments and vulnerability testing
• Secure payment processing through PCI-DSS compliant providers
• Access controls and authentication procedures
• Regular staff training on data protection

In the event of a data breach, we will notify you and any applicable regulator when we are legally required to do so.

6. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Right to Access: You can request copies of your personal information
• Right to Rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete
• Right to Erasure: You can request that we erase your personal information, under certain conditions
• Right to Restrict Processing: You can request that we restrict the processing of your personal information, under certain conditions
• Right to Object to Processing: You can object to our processing of your personal information, under certain conditions
• Right to Data Portability: You can request that we transfer the data we have collected to another organization, or directly to you, under certain conditions
• Marketing Preferences: You can opt-out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or contacting us directly

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us at privacy@skinsbetter.shop.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to access or store information. Cookies are small data files that are placed on your computer or mobile device when you visit a website.

We use cookies for the following purposes:

• Essential Cookies: Necessary for the website to function and cannot be switched off
• Performance Cookies: Allow us to count visits and traffic sources so we can measure and improve site performance
• Functionality Cookies: Enable the website to provide enhanced functionality and personalization
• Targeting Cookies: Used to build a profile of your interests and show you relevant advertisements

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. However, if you choose to remove or reject cookies, this could affect the availability and functionality of our website.

8. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, please do not provide any information on this website or through any of its features.

If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at privacy@skinsbetter.shop.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

• Email: privacy@skinsbetter.shop
• Phone: +91 98765 75854 (Monday to Friday, 10 AM to 6 PM IST)
• WhatsApp: +91 98765 75854
• Postal Address: Skin Betters Privacy Office, Mumbai, India

For general inquiries, please visit our Contact Us page.